Policies

Shipping Policy:

  • We offer shipping within [country/region]. Shipping rates and options will be displayed at checkout based on your location and the size/weight of the items in your order.
  • Orders are typically processed and shipped within [X] business days, excluding weekends and holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information to track your package's progress.
  • Please ensure that your shipping address is entered correctly during checkout. We are not responsible for delays or additional costs due to incorrect or incomplete addresses provided by the customer.
  • In the event of any unforeseen shipping delays or issues, we will make every effort to keep you informed and resolve the situation promptly.

Refund Policy:

  • We want you to be completely satisfied with your purchase from Reef Element. If you are not satisfied with your order, please contact our customer support within [X] days of receiving your items.
  • To be eligible for a refund, the item(s) must be unused, in their original packaging, and in the same condition as when you received them.
  • Refunds will be processed back to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses, unless the return is due to our error or a defective product.

Dead-on-Arrival (DOA) Policy:

  • We take utmost care in packaging and shipping our products to ensure they arrive in excellent condition. However, if you receive an item that is dead-on-arrival (DOA), please contact our customer support within [X] days of receiving the product.
  • To be eligible for a DOA claim, you must provide clear photos or video evidence showing the condition of the item upon arrival.
  • Once the DOA claim is approved, we will provide a replacement item at no additional cost or issue a refund, including the original shipping fees.
  • In some cases, we may request that the DOA item be returned to us. We will provide instructions and cover the return shipping costs in such instances.